Reference

Legal framework that protects your account

When you open an account at zet4d, you're entering into a clear set of terms that govern how we handle your deposits, withdrawals, personal data and account access.

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zet4d Legal framework that protects your account
LEGAL INQUIRIES

How to reach us about your account or data

Live chat Our support team responds to legal questions and account disputes via live chat, open…
Email Send formal requests — data subject access, account closure, data deletion — to support@zet4d.
Account settings View your account history, deposit and withdrawal records, and active payment methods directly in…
DATA & ACCOUNT SECURITY

How we protect your personal information

Encryption

All transmissions between your device and our servers use TLS 1.2 or higher. Your password is salted and hashed; we never store it in plain text. Payment details are tokenised — we do not retain card numbers or bank account numbers after the first deposit.

Data retention

We retain your account details and transaction history for the duration of your active account. After account closure, we keep records for six years to comply with local financial regulations, then securely delete them unless local law requires extended retention.

Third-party access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS providers), game studios and regulatory bodies where local law permits. We do not sell your data. You can request a list of all third parties we share data with via email.

Cookies and tracking

We use cookies to store your login session, remember your account preferences and detect fraud. You can disable non-essential cookies in your browser settings without losing account access, though fraud detection may be impaired.

Account access requests

To receive a copy of all personal data we hold about you, email [email protected] with your request. We provide a downloadable file of your account details, deposit history and transaction records within ten business days.

Account changes and deletion

You can update your name, email and payment method in account settings. To close your account or request permanent data deletion, contact support via live chat or email. We process closures within three business days and securely erase your data per our retention policy.

Your legal questions answered

When you report a transaction issue, our support team logs it immediately and our finance team investigates within five business days. We contact your payment provider (DANA, OVO, GoPay, QRIS or your bank) to verify the transaction. Once confirmed, we either reverse the charge or release the funds to your account and notify you in writing of the outcome.

Yes. Open your account dashboard, navigate to Transaction History, and you can download a statement of every deposit, withdrawal, bet and payout from any date range. This file includes game IDs, bet amounts and outcomes. You can also request a complete data export via email to [email protected].

Email [email protected] with your account email, player ID and request type — 'data subject access' or 'data deletion'. For access, we send a downloadable file within ten business days. For deletion, we close your account and erase your data per our retention policy, keeping only what local law requires.

We may restrict or close your account if you breach our terms — such as using multiple accounts, depositing from prohibited jurisdictions, or suspected fraud. We notify you in writing with the reason and a process to appeal within 30 days. You can always request withdrawal of remaining funds before closure is finalised.

Your data is stored on encrypted servers in secure data centres. Access is restricted to zet4d staff who require it for account support, fraud prevention or legal compliance. Payment processors (DANA, OVO, GoPay, QRIS) receive only the minimum data needed to process your transaction — they cannot access your full account history.

Withdrawal requests are verified within 24 hours. DANA, OVO and GoPay transfers reach you within 1–5 minutes after verification. QRIS and bank transfers typically arrive within one business day. We notify you by email once your payout is processed and provide a transaction reference number you can track with your bank.

If we detect a login from a new device or location, we require you to verify it — either via a code sent to your registered email or via live chat confirmation. This protects you from unauthorised access. If you don't recognise the login attempt, we immediately secure your account and help you reset your password.

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